Unfortunately at this time we are not able to merge new accounts with old/existing accounts. Previous customers are encouraged to continue their training on our new platform using our new service.

We currently accept all major credit cards: American Express, Discover, MasterCard, and Visa.

No, our videos are not available for download. However, your paid training can be accessed online at any time and from any device!

Yes! You if you purchase our VIP Unlimited Access to all of the courses.

If you are already a registered student, you will just need to go to our course catalog and select the course series that you would like to begin with. This will open up the course series page where you can choose a course. 

To log in, please go to our homepage and follow the link to “Sign in”. It will be at the very top of the page in small bold letters.

No. At this point we are not offering any practical labs.

Our quizzes will only allow the final score to be shown at the end, and not the answers. Fortunately, these quizzes and final exams can be taken as many times as you would like. We also offer workbooks located at the end of each course, located right under each review quiz. These workbooks contain the questions and answers to the quizzes that you may refer to whenever in doubt about the correct answer and would like to compare to see which questions you missed and which ones you answered correctly.

We do not have an app. However, our website is mobile friendly (Android and iOS) and can be accessed by any mobile device.

You will need to view all of the content of the courses in the series. At the end of each course you will be given a review quiz, and at the end of each course series you will be given a final exam. You will have to pass both the quizzes and the exam with a score of 80 or higher in order to pass and receive the certificate of completion.Managing Your Course, Bundle or VIP Unlimited Access

To reset your password and regain access to your courses you can e-mail us at support@uitinstitute.com and we can manually reset your password and provide you a temporary one so you may regain access to your account. Once you are logged in, you will be able to change your password again to one that you prefer.

Once you are logged into your account, you can change your password again by going to “Manage My Profile” > “Edit Bio”. Once there, please click on the link that says “change” next to password and scroll down to save your changes.

To view your membership information, log into your account and click on the “Info” link beneath the “My Profile” section.

Once you are logged in, click on “Manage Profile” and then select “Preferences”. From here you can set your notification email preferences.

UIT Institute® offers a 24 hours money back Guarantee. Within 24 hours of initial sign up, if for any reason you are not 100% satisfied with our training course or product, you can cancel your purchase for a full refund.

We love to hear from our customers! Please direct all course feedback to the following email: support@uitinstitute.com

If you are interested in one course, our bundles or VIP Unlimited Access you can go through our secure payment gateway and add your credit card and or debit card information. 

Your credit card may have been declined for one of the following reasons:
1. Your credit card may have a limit per transaction or limit per day that you are not able to exceed.
2. Your credit card company may see this transaction as an uncommon purchase and, for your protection, they have declined the charge until you approve the transaction with them personally.
3. The funds are not available on your credit card.
4. Your credit card has expired.
5. Your billing address details do not match what is registered to the card.
If you are an international customer (non-U.S. address), it may be an issue with your postal code or how the address is entered. Please be sure that the address does not include any symbols (- , _ . ).
If you continue to have issues with payment, please contact us for assistance by calling our +1(800) 921-6049 or +1(866) 984-0812 UIT Institute’s Customer Service. Alternatively, you can always e-mails us at support@uitinstitute.com

Please be sure to enter the Month into the first field and the Year into the second field when signing up on a mobile device. For example:
MMYYYY or 06 2018
If you continue to have issues, please contact us for assistance by calling our +1(800) 921-6049 or +1(866) 984-0812 UIT Institute’s Customer Service. Alternatively, you can always e-mails us at support@uitinstitute.com

Log into your course, bundle or VIP Unlimited Access and navigate to your Info page, select either your next invoice or an open invoice and you will be prompted to update your payment details.

At this time we can only accept major credit card payments. This can be a credit card or debit card from American Express, Discover, MasterCard, and Visa. It is up to your relative/friend if they would pay for your account.

A Certificate of Completion verifies that you have fully completed and passed a course series.

Once you complete a course series, and successfully pass its Final Exam, you will be able to print a Certificate of Completion. This Certificate will state which course series you have completed, and the date of completion.

Once logged into your account, hover over and click on the tab titled “My Certificates” to see your Certificates of Completion

Please contact our Customer Service at +1(800) 921-6049 or +1(866) 984-0812. Alternatively, you can always e-mails us at support@uitinstitute.com 

The minimum passing score is 80. Quizzes and final exams can be taken as many times as needed or desired.

You can retake the courses, quizzes and final exams as many times as you would like or need – we do not impose a limit.

Please review the information provided on the certification training series page for your desired certification.

At this time, our courses do not support closed captioning.

Our courses are online, video-based which are presented by our expert instructors. We include lectures, demonstrations, and PowerPoint visuals to present the content.

We do not have a schedule for our courses as they are online videos and not live. Our courses are all online and as a member, you can conveniently access these independent,self-paced courses at any time of day. Our training includes videos lectures by our expert instructors, demonstrations, and PowerPoint visuals. There is a review quiz for each course and a final exam for each course series. You do not need to complete a course, quiz or final exam by a certain time or date.

No. All of our courses are developed to prepare you for the specific certification exams. Once you complete a course series, we will provide you a certificate of completion that stands as proof that you completed and passed our training, but it does not certify you. UIT Institute does not provide certification exams. After completing our courses you should be prepared to take the certification exams with a separate provider.

If you stop in the middle of a video it will not start again from where you left off. You will need to manually move the play bar to where you left off.

Yes, our training does qualify you/earn you CEUs. Please refer to our CEUs page for more information.

Everyone can benefit from our courses regardless of skill level by using any of the low level training we have available and then work their way up. If you want to be in Project Management, you can start with our Introduction to Project Management Series. If you are interested in IT, you can start with our CompTIA A+ Series. If you are looking for Office skills training or business skills (such as customer service or how to be professional in the office) we have training for that as well.

Visit the Project Management Institute (PMI) website at: https://www.pmi.org/ for more information.

Our courses are intended to prepare you for the certification exam. Unfortunately we do not offer career counseling, and cannot guarantee what kind of job you would be able to get. However, certification can lead to Project Management jobs across all different fields, including, but not limited to: IT, Sports, Biotech, Engineering, Manufacturing, Advertising, Healthcare, and Insurance.

You should take Introduction to Project Management and CAPM® Exam Prep. Please refer to our Project Management Certification FAQs for more details.

Please visit https://www.pmi.org/ and follow these steps to find out what is required to take the CAPM® certification exam:
Step 1: Click "Certification" from the selection bar at the top.
Step 2: Under "Certification Types" select Certified Associate in Project Management (CAPM) ®.
Step 3: On the next page, the CAPM® Certification Requirements will be listed.

No, but our business partner is a PMI® Registered Education Provider (R.E.P.). Their provider number is 4058.

Our courses do not include the exam vouchers. For more information on the exams, please visit https://www.pmi.org/

PDU stands for Professional Development Unit.

Yes, these PDUs are valid for certification renewal.

Our CISSP course has been developed by Mile2 and it is meant to be taken with the CISSO course to fully prepare you to take the CISSP exam. I would suggest starting with the CISSO course, then move onto the CISSP course to fully encompass all exam topics.

In addition to our Mile2 CISSP/CISSO course, we also include another version of CISSP with our training membership. We have a version taught by Shon Harris, although some of the material in this version of the course is outdated, we felt including this older course for additional study reference complimented the more recent Mile2 CISSP/CISSO courses quite well. You can see all three of these course series on our Cybersecurity catalog page.

PMI Disclaimer

Project Management training courses are offered by CareerAcademy an REP with the Project Management Institute (PMI)®. PMI, Project Management Institute, Certified Associate in Project Management (CAPM), CAPM, PMI Agile Certified Practitioner (PMI-ACP), PMI-ACP, PMI Risk Management Professional (PMI-RMP), PMI-RMP, PMBOK, PgMP, PULSE OF THE PROFESSION, THE PMI TALENT TRIANGLE and The PMI REP Logo are registered marks of the Project Management Institute, Inc.