Business Etiquette and Professionalism

Business Etiquette and Professionalism


Course Overview

This course teaches students principles of professional behavior, interview etiquette, planning and attending business meetings, electronic etiquette, and multicultural etiquette.

Course Introduction 

Course Introduction

Lesson 01 - Principles of Professional Behavior 

Principles of Professional Behavior

What is Etiquette?

What is Professionalism?

Costs of Poor Etiquette

Always Be Your Best

Always Be Your Best When Meeting and Greeting

Effectively Working for Your Boss

Being an Effective Part of the Team

Lesson 01 Review

Lesson 02 - Interview Etiquette 

Interview Etiquette

Types of Interviews

On the Phone

Employment Tests

Planning for the Interview

In the Waiting Room

During the Interview

After the Interview

Job Fair Interviews

Lesson 02 Review

Lesson 03 - Planning and Attending Business Meetings 

Planning and Attending Business Meetings

Types of Meetings

Planning Office Meetings

Attending Office Meetings

Planning Conference Call Meetings

During Conference Call Meetings

Planning Video/Teleconference Meetings

During Video/Teleconference Meetings

Meal Meetings

Making Reservations

Table Manners and Business Meal Etiquette


Thank You Notes

Lesson 03 Review

Lesson 04 - Electronic Etiquette 

Electronic Etiquette


Cell phones


Instant Messaging


Social Media

Lesson 04 Review

Lesson 05 - Multicultural Etiquette 

Multicultural Etiquette

Five Steps to Dealing with Diversity

Cultural Norms

Awareness of Personal Bias

Communication Guidelines

Key Guidelines

Lesson 05 Review

Course Closure

Business Etiquette and Professionalism
tag icon Price $84.99
tag icon Instrutor 1
tag icon Duration 1h 50m
tag icon Lessons 5
tag icon Access 12 Months
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